We provide help and assistance with all aspects of your DataEase or NetPlus application, regardless of size or complexity.
Our aim is to ensure your mission critical systems keep on working so you can focus on running your business.
We have a number of support options for you to choose from:
Support Agreements
Having a support contract means having the reassurance to get help when you most need it. Similar to an insurance policy it is a cost effective way to deal with any issues that may arise without having to worry about hourly rates or urgent call-out fees.
- 12 month contract covering an unlimited number of calls and support requests
- Standard telephone and remote connection support with on-site attendance options available
- Resolution off-site to limit disruption
- Advice and recommendation on improving your applications
Helpdesk facility
Have you got a technical problem but don’t have a support contract? Get help remotely on an houly-basis or opt for an on-site visit.
Our pay-per-hour remote support includes:
- Incident logging, tracking and reporting
- Communication via phone, email or Skype
- Dedicated support staff
On-site Support
There may be times when obtaining remote support is not enough or you prefer someone on-site to deal with the issues at hand. We provide:
- Call out or Time & Materials (T&M) arrangements
- Highly skilled consultants with extensive experience
Confidentiality / Security
- Complete peace-of- mind guaranteed with all data encrypted prior to removal off site
- Extensive Non Disclosure Agreements (NDAs) available to protect your organisation.
If like many of our clients, you’d rather not worry about the utilisation of valuable in-house resources in the support of your DataEase or NetPlus applications then let DataEase Services, the professional DataEase Consultancy, support your application.
To find out how we can arrange for this to happen click here to request a call to discuss your application support needs.